Shipping and payment conditions

Delivery

(1) Following conclusion of the contract, the delivery is made by ZOFINA Cosmetics GmbH as quickly as possible. Delivery delays on the part of the parcel delivery company are not the responsibility of ZOFINA Cosmetics GmbH.

(2) ZOFINA Cosmetics GmbH reserves the right to make partial deliveries. Should the goods ordered by the customer not be available for reasons for which ZOFINA Cosmetics GmbH is not responsible, in particular in case of late delivery by contracting partners or due to force majeure, ZOFINA Cosmetics GmbH will immediately inform the customer of such. Should such a case of delivery delay for which we are not responsible last for three months or more, ZOFINA Cosmetics GmbH reserves the right to rescind the contract and not to deliver the ordered goods in case of non-availability. Should the purchase price already have been paid, it goes without saying that this will be refunded immediately.

(3) Should the object of purchase be defective, the regulations of the statutory provisions relating to liability for defects shall apply.

(4) The customer is requested to raise a complaint with the delivery company in case of obvious damage during transportation and to inform the seller. Should the customer fail to do so, this shall not affect its statutory or contractual defect claims.

Payment terms and shipping costs

(1) No minimum order value.

(2) For deliveries within Germany, we charge the following flat-rate fee: shipping flat-rate fee of 3.95 EUR per order. No shipping free applies to deliveries within Germany for order values of 50.00 EUR and above.

(3) For deliveries within EU countries, we charge the following flat-rate fee: shipping flat-rate fee of 11.95 EUR per order.

(4) For deliveries within non-EU countries, we charge the following flat-rate fee: shipping flat-rate fee of 14.95 EUR per order.

(5) Goods are delivered to the delivery address provided by the Customer unless otherwise agreed. The delivery address indicated by the Vendor during the ordering process is authoritative in the processing of the transaction. In derogation of the above, if the payment method PayPal is selected by the Customer, the Customer’s stored delivery address at the time of paying by PayPal shall be authoritative.

(6) For deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which the Vendor is not responsible and which shall be borne by the Customer. These include, for example, costs of transferring money by means of credit institutions (e.g. transfer fees, exchange rate charges) or import duties or taxes (e.g. customs duties). Such costs may also apply with respect to the money transfer if the delivery is not to a country outside the European Union but the Customer performs the payment to us from a country outside the European Union.

(7) For deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which the Vendor is not responsible and which shall be borne by the Customer. These include, for example, costs of transferring money by means of credit institutions (e.g. transfer fees, exchange rate charges) or import duties or taxes (e.g. customs duties). Such costs may also apply with respect to the money transfer if the delivery is not to a country outside the European Union but the Customer performs the payment to us from a country outside the European Union.