Right of Withdrawal / Model Withdrawal Form

Widerrufsrecht ( Right of revocation)

Withdrawal 1

Cancellation policy

Consumers have a 14-day right of cancellation.

Right of cancellation

You have the right to cancel this contract within fourteen days without providing a reason.
The cancellation period totals fourteen days from the day on which you, or a third party named by you, who is not the carrier, took possession of the last product.

To exercise your right of cancellation, you must inform us (ZOFINA Cosmetics GmbH, Am Förderturm 10 a, 45472 Mülheim an der Ruhr, email: shop@zofinacosmeics.com, Phone.: + 49 208 782272 - 10, Fax: + 49 208 782272 - 20) by means of a clear statement (e.g. a letter sent by post, fax or email) concerning your decision to cancel said contract. If you wish, you can use the enclosed sample cancellation form, although it is not obligatory.

In order to comply with the cancellation deadline, it suffices to send the notification of your wish to exercise your right to cancel prior to expiry of the cancellation deadline.

Effects of cancellation

If you cancel this contract, we are obliged to reimburse all payments we have received from you, including shipping costs (with the exception of additional costs arising from your choice of a different method of shipping than the lowest cost standard shipping we offer), with repayment taking place immediately, or no later that fourteen days from the date on which we received your notification to cancel the contract with us. To make the repayment, we will use the same method of payment you used for the original transaction, unless expressly agreed otherwise with you; in no way will you be charged any fees for this repayment. We may withhold repayment until we have received the goods to be returned, or you can demonstrate you have returned the goods, whichever is the earlier.

You have to return or hand over the goods immediately and, in all events, no later than fourteen days from the date you inform us of your wish to cancel this contract. The deadline is deemed to have been met if you send the goods prior to expiry of the fourteen-day deadline. We bear the costs for returning the goods. You only have to pay for any diminished value of the goods when the loss in value is attributable to an unnecessary procedure undertaken by you to ascertain the quality, characteristics and functioning of the goods.

No right of cancellation shall exist for the following contracts:

  • Contracts for the supply of sealed goods that are not suitable to be returned for reasons of health or hygiene, if their seal has been removed after the delivery.

Sample revocation form

Our sample revocation form in PDF format: DOWNLOAD

In order to open the PDF files which are available for download, you require an additional program, such as Adobe Reader, which you can download from the Internet free-of-charge. You can find the current version of Adobe Reader here.