FAQ

FREQUENTLY ASKED QUESTIONS

 

How do I apply ZOFINA Lashes to the lash line?
Before you apply the lashes for the first time, you should carefully remove them from the packaging using a pair of tweezers and firstly check whether they are the correct length. You can trim the lash bands with a pair of nail scissors if they are too long. Ensure that when you trim the ends of the lashes that the ends form a tapered point and not a hard edge.

When you are happy that the band is the right length, apply a thin layer of Tweezer or another type of lash glue. Make sure that the glue does not run over the lashes. When the glue has dried slightly, you can start applying the lashes: gently press the lashes with the tweezers as close to the lash line as possible and then smooth them out along the lash line. You can also use a cotton bud to remove any glue residue and to ensure that the edges are completely attached. You can now apply your make-up in the usual way. Give your eyes a seductive look every day of the week!

 

How do I safely remove ZOFINA Lashes without leaving any glue residue?
You can easily remove the glue with liquid make-up remover, cleansing milk or baby oil. It can be helpful to initially soften the glue and the make-up with a moistened cotton pad using a circular motion. It will then be easy to grab the lashes with the tweezers on the outer corner of the eye and pull them towards the inner corner of the eye.

To protect the skin and hair roots, and to remove any remaining glue residue, we recommend that you then cleanse your face thoroughly and moisturise this area with a soothing skin lotion.

 

Can I trim my ZOFINA Lashes to the required size?
Yes! The eyelash bands can be trimmed to fit oval shaped eyes perfectly. Simply trim the lashes on the outside edge with a pair of scissors. Ensure that when you trim the ends of the lashes that the ends form a tapered point and not a hard edge.

 

How should I care for my ZOFINA Lashes after I have worn them?
It is important to completely remove any eyelash glue from the lash bands after each use. Ensure you wash your hands before you clean the lashes. Use a cotton bud to remove any mascara residue, natural eyelashes or flakes of skin. Always ensure that you keep your ZOFINA Lashes in the lovingly designed packaging that they came in so that they keep their shape for as long as possible.

 

Which is the best tool to use to apply the lashes?
We recommend that you use specially designed tweezers to apply the lashes rather than regular tweezers. Special tweezers are designed to work with the natural shape of the eye and make it easy to apply the lash strip precisely and to remove tiny traces of glue.

 

Is eyelash glue included with ZOFINA Lashes?
No. You do not need a special applicator to apply ZOFINA Lashes. Glue is not supplied with the product. You can use any type of commercially available eyelash glue that is suitable for high-quality lashes.

 

How long does it take to ship the lashes?
Delivery within Germany usually takes 1-3 working days. Once you have placed your order, you will receive your tracking number from us by email.

 

Which shipping company delivers the lashes?
We only ever use DHL to deliver our products.

 

Which payment options are available for customers?
When you process your order, you can select from a range of different payment options. You can choose to pay by PayPal, bank transfer, Klarna, credit card or Amazon Pay.

 

Have we been able to answer all your questions?
Our helpful sales support team is available to answer any questions you may have at any time. We would also be delighted to hear any suggestions you may have. Please contact us via the enquiry form and we will get back to you as soon as possible.